Prime Minister Moustafa Madbouly affirmed that the establishment of government service complexes in villages covered by the presidential “Decent Life” initiative reflects one of the initiative’s key objectives which include bringing government services closer to citizens so that they would not travel to different cities and administrative centers to complete their transactions.
He noted that the objective is not merely to bring several government entities together under one roof, but rather to change the way government services are delivered by simplifying procedures, relying on automation, establishing clear transaction processes and reducing waiting times as part of the state’s digital transformation projects.
Madbouly made the remarks during a tour of Kafr El Sheikh governorate on Saturday, September 12, 2026, during which he inspected the technological government services complex for citizens in El Gezira El Khadraa village which was implemented as part of the presidential “Decent Life” initiative, to review its operations and the level of services provided to citizens.
Madbouly also stressed that citizens are at the heart of efforts to develop government services. He said that there must be continuous measurement of citizen satisfaction, the time required to obtain services, the number of applications completed and any complaints or observations that arise during operations.
Kafr El Sheikh Governor Ibrahim Mekki noted that government service complexes are an important component of the “Decent Life” initiative’s projects in villages, representing a major improvement in the form and quality of infrastructure dedicated to providing government services.
The governor pointed out that the technological government services complex in El Gezira El Khadraa is part of the broader system for developing public services under the “Decent Life” initiative, contributing to improving the quality of services provided to citizens and reducing the time and effort required to obtain them.
During his tour of the complex, Madbouly reviewed mechanisms for receiving citizens and processing their applications through service counters. He inquired about the steps required to obtain services, the time needed to complete transactions and how applications requiring additional documents are handled.
Madbouly then inspected the real estate registration services on the ground floor and reviewed the procedures for receiving citizens and completing their transactions. He stressed the importance of using technological capabilities to organize queues, reduce waiting times and facilitate service delivery.
In the same context, the prime minister spoke with a citizen visiting the complex to obtain real estate registration services.