13.6 million passengers were transported by the National Carrier by trains in 2024 An extended meeting on the results of transportation in 2024 was held at JSC Passenger Transportation. The event was attended by the management of KTZ and JSC Passenger Transportation, as well as representatives of all branches of the carrier.
It was noted that 2024 was an important stage in the development of the National Carrier, demonstrating stable growth and significant results. "The trust of passengers is the most valuable currency, and our task is to meet their expectations by creating comfortable and high-quality conditions for transportation.
We strive to create a travel ecosystem where the train will become part of a comprehensive service, including logistics, entertainment, access to media services and integration with other modes of transport. One of the key strategic areas of the company remains the renewal of the rolling stock," said Anuar Akhmetzhanov, CEO of JSC Passenger Transportation.
PASSENGER TRANSPORTATION RESULTS In 2024, the National Carrier's trains transported 13.6 million passengers. The most popular routes were Astana-Almaty, Astana-Shymkent, Almaty-Shymkent, Astana-Semey and Almaty-Semey. In the summer, 4.2 million passengers were transported.
UPGRADE OF THE CAR FLEET In 2024, 118 new domestically produced cars manufactured at the plant in Petropavlovsk entered service. Among them are 6 modern cars for suburban transportation, which began running on the Astana-Borovoye Resort route, providing passengers with a higher level of comfort.
IMPROVING THE QUALITY OF SERVICE In 2024, a new standard for bed linen on trains was introduced to improve the quality of service. The updates affected the size of towels, mattresses were equipped with an anti-slip surface, pillow filling was improved, and pillowcases were supplemented with a valve.
Trains are cleaned on an ongoing basis with the involvement of private companies, which has significantly improved its quality and frequency. In addition, thorough deratization, disinsection and disinfection are carried out. POPULAR SERVICES The share of online sales of train tickets in 2024 reached 80%, which is significantly higher than in previous years.
The "Women's Carriage" service was expanded with the addition of 3 new routes, increasing the total number of routes to 11. Since the launch of this service, 531 thousand women have used it. Passengers also actively used the "Waiting List" service, which allows you to leave requests to purchase tickets.
In 2024, 174 thousand people used this service, who were able to purchase tickets in the order of the queue when there were free seats. In addition, in 2024, 533 thousand tickets were issued for passengers with disabilities. The company continues to work to create comfortable and accessible conditions for all citizens.
NEW TOURIST ROUTE One of the key projects of 2024 was the opening of a new tourist route "Jibek Joly", which covers the cities of Uzbekistan and Kazakhstan: Tashkent, Samarkand, Almaty, Turkestan and Shymkent. Within the framework of this project, two trips were organized, transporting more than 200 tourists.